Uncategorized Archives - Rexpondo

New AI Integration Available for Rexpondo

Carla — Thu, 19 Jun 2025 12:42:32 +0000

Rexpondo is now fully integrable with Margot, the AI agent from the E-time family, designed to meet the needs of customer service and corporate IT departments. This integration paves the way for intelligent automation of support processes, with the goal of providing a smoother, faster, and more efficient user experience.

Who is the AI Agent Margot?

Margot is an AI Agent capable of interacting with users in natural language, tailoring its communication style to the specific needs of each company.
Thanks to a wide range of features and advanced AI tools, Margot understands, analyzes, and responds to requests automatically, providing fast, accurate, and relevant answers.

Margot is a fully customizable virtual assistant, able to learn over time and integrate with existing business systems.
The combination of Rexpondo’s ticket management capabilities and Margot’s intelligent user interaction offers a modern, scalable, and customizable solution for businesses aiming to elevate their customer service to the next level.

Would you like more information?

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E-time will be present at Forum PA 2025

Carla — Wed, 30 Apr 2025 14:26:22 +0000

E-time will take part in FORUM PA 2025, scheduled from May 19 to 21 at the Palazzo dei Congressi in Rome. This event is the most important national event focused on the modernization of Public Administration, and this year’s theme will be “Towards an Augmented Public Administration: People, Technologies, Relationships.”

E-time will showcase a selection of solutions from its portfolio, including Rexpondo, a Ticketing and ITSM software, designed to support both private companies and public institutions in their digital transformation journey.
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Register for the May 20 Seminar!

In addition to its presence in the exhibition area, E-time will host a seminar on May 20 at 12:30 PM in Room 4, titled: “AI Agents at the Service of Citizens: The AIFA Case Study.”
This session will explore how AI Agents can enhance communication with citizens by providing timely, tailored, and reliable responses.
You can register at the following link. Find us at stand 2D — we look forward to seeing you!

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Rexbot! The new chatbot from Rexpondo

user — Tue, 21 May 2024 12:27:45 +0000

The features of Rexpondo are enriched with the introduction of the Rexbot widget a chatbot that utilizes OpenAI’s GPT 3.5 Turbo and GPT 4 Turbo AI engines. Thanks to its ability to instantly respond to user/customer questions and automate repetitive tasks, this tool revolutionizes and enhances various functionalities of Rexpondo.

What is a chatbot

A chatbot is a computer application (conversational agent) designed to interact with users in a natural way using artificial intelligence to simulate human conversations.

Chatbots use natural language processing algorithms to understand and respond to user questions consistently. They can be used for various purposes such as customer service providing information, assistance or performing specific tasks.

The most common example might be a Live chat integrated into a website which offers users the ability to chat directly with customer support. At the same time the chat could also be used for internal use within the various teams of the company.

Main features of Rexbot

Rexbot can be used both in Customer Service context, to respond to user inquiries and assistance requests, and for internal uses among various company departments. Here are the main features and characteristics of Rexbot:

Multichannel: the chatbot can respond in various ways, using text, images, audio, and geographic coordinates, enhancing the communication experience.
Multilingual Interface: the chat interface supports multiple languages, allowing users to communicate in their preferred language.
Process Workflow: simplification and automation of processes through the creation of predefined workflows.
Privacy and Security: Rexbot ensures privacy and security by encrypting data during exchange and protecting sensitive information. Conversation and session data are archived for 30 days unless otherwise agreed with the customer.
Reporting: the chat interface provides analytics and reporting functionalities, allowing companies and organizations to obtain detailed insights into chatbot usage.
White label: customizable and brandable interface with company logos and colors.

Discover Rexpondo and the Rexbot widget!

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