--- title: "Service Desk Software solution | Ticketing & ITSM | Rexpondo" description: "Rexpondo is a Ticketing and ITSM software fork of the Open source ((OTRS)) Community edition. Request a free demo!" language: "en-GB" canonical_url: "https://www.rexpondo.com/" source_url: "https://www.rexpondo.com/" content_type: "text/markdown" --- REXPONDO # Service Desk Software Ticketing & ITSM Ticketing and ITSM software for IT Support, Team management and Customer Service. [ Find out more ](#home1) [ Book a free demo ](https://www.rexpondo.com/book-a-demo/) ![](https://www.rexpondo.com/wp-content/uploads/2025/05/rexo_pc_mobile-1.webp) Join the companies that have already chosen Rexpondo ![mitsu.png](https://www.rexpondo.com/wp-content/uploads/2026/08/mitsu.png)![open.png](https://www.rexpondo.com/wp-content/uploads/2026/08/open.png)![aifa_150x150.png](https://www.rexpondo.com/wp-content/uploads/2026/08/aifa_150x150.png)![logoaquirente_150x150-1.png](https://www.rexpondo.com/wp-content/uploads/2026/08/logoaquirente_150x150-1.png)![engineer.png](https://www.rexpondo.com/wp-content/uploads/2026/08/engineer.png)![Logo-Soris_rexpondo.png](https://www.rexpondo.com/wp-content/uploads/2026/08/Logo-Soris_rexpondo.png)![banco.png](https://www.rexpondo.com/wp-content/uploads/2026/08/banco.png)![Logo-Com-Bologna_rexpondo.png](https://www.rexpondo.com/wp-content/uploads/2026/08/Logo-Com-Bologna_rexpondo.png)![combergamo_yookey.png](https://www.rexpondo.com/wp-content/uploads/2026/08/combergamo_yookey-150x150.png)![piemonte-orientale-rexpondo-1.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/piemonte-orientale-rexpondo-1.webp)![atm.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/atm.webp)![Ferroli.png](https://www.rexpondo.com/wp-content/uploads/2026/08/Ferroli.png)![unibergamo_yookey.png](https://www.rexpondo.com/wp-content/uploads/2026/08/unibergamo_yookey-150x150.png)![salento.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/salento.webp)![parma.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/parma.webp)![pd-1.png](https://www.rexpondo.com/wp-content/uploads/2026/08/pd-1.png)![sea-vision.png](https://www.rexpondo.com/wp-content/uploads/2026/08/sea-vision.png)![bvtec.png](https://www.rexpondo.com/wp-content/uploads/2026/08/bvtec.png)![law-1.png](https://www.rexpondo.com/wp-content/uploads/2026/08/law-1.png)![genova_uni-1.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/genova_uni-1.webp)![paler.png](https://www.rexpondo.com/wp-content/uploads/2026/08/paler.png) [ Book a demo ](https://www.rexpondo.com/book-a-demo/) [ Contact sales ](https://www.rexpondo.com/contact-us/) ## A Service Desk system taylored on your needs A Service Desk system that guarantees maximum flexibility for your business needs from **Customer Service** to the management of the Corporate **IT infrastructure**. ![Ticketing](https://www.rexpondo.com/wp-content/uploads/2024/11/ticketing.webp) #### Ticketing Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators. [ View more ](https://www.rexpondo.com/it-ticketing-software/) ![ITSM](https://www.rexpondo.com/wp-content/uploads/2024/11/itsm_we.webp) #### ITSM An ITSM system that integrates all the best ITIL practices. CMDB, Process, and Change Management, along with many other features to organize your IT infrastructure. [ View more ](https://www.rexpondo.com/itsm-software/) ![AI & Automation](https://www.rexpondo.com/wp-content/uploads/2024/11/chatbot_aiwe.webp) #### AI & Automation Enhance your service with AI agents powered by the latest large language models (LLMs) to naturally respond to user inquiries 24/7. [ View more ](https://www.rexpondo.com/chatbot-ai/) ![](https://www.rexpondo.com/wp-content/uploads/2024/10/560.webp) ![](https://www.rexpondo.com/wp-content/uploads/2024/10/tr.png) ![](https://www.rexpondo.com/wp-content/uploads/2024/10/rexer.webp) Margot: Rexpondo's AI Chatbot ### Automate your helpdesk with AI Agents and provide 24/7 customer support AI agents powered by large language models (LLMs) are designed to engage in natural conversation with users, offering responses and options that dynamically update as the discussion progresses. - ** Ready to Use - ** Designed for Natural interactions - ** Reduce response times - ** Optimize ticket management [ See more ](https://www.rexpondo.com/chatbot-ai/) ![open and close ticket image](https://www.rexpondo.com/wp-content/uploads/2022/09/ticketing_rexpondo.webp) ## A software born as a Fork of ((OTRS)) Community edition Rexpondo still guarantee security updates, support and new features for all those companies that up to now have invested in OTRS. - Cloud solution - 100% Customizable ### The customizable Ticketing and Help Desk system for every industry Over the years we have matured extensive experience in many sectors and we cannot wait to take on new ones. ![Government and Public Agency](https://www.rexpondo.com/wp-content/uploads/2024/11/pubblica_amministrazione_helpdesk.webp) #### Government and Public Agency As testified by our clients, Rexpondo is the most suitable solution for the needs of PA. [ View more ](https://www.rexpondo.com/service-desk-for-government-public-agency/) ![Education](https://www.rexpondo.com/wp-content/uploads/2024/11/istruzione_helpdesk.webp) #### Education Coordinate responses to student inquiries and staff support requests. [ View more ](https://www.rexpondo.com/school-and-university/) ![Customer service](https://www.rexpondo.com/wp-content/uploads/2024/11/customer_service.webp) #### Customer service A powerful and customizable solution designed to handle large-scale operations. [ View more ](https://www.rexpondo.com/service-desk-for-customer-service/) ![Finance](https://www.rexpondo.com/wp-content/uploads/2024/11/finance_helpdesk.webp) #### Finance Rexpondo is the most versatile solution on the market for Ticketing and ITSM. [ View more ](https://www.rexpondo.com/service-desk-for-finance/) ![Assistance centers](https://www.rexpondo.com/wp-content/uploads/2024/11/centri_assistenza.webp) #### Assistance centers People-focused progression planning helps retain talent. [ View more ](https://www.rexpondo.com/service-desk-for-service-centeres/) ![Other industries](https://www.rexpondo.com/wp-content/uploads/2024/11/altro_helpdesk.webp) #### Other industries The high level of customization makes Rexpondo adaptable to various requirements. [ View more ](https://www.rexpondo.com/service-desk-solution-other/) Rexpondo is also accessible via the App! Use Rexpondo wherever you are. [ See more ](https://www.rexpondo.com/rexpondo-app/) ![get in on app store](https://www.rexpondo.com/wp-content/uploads/2022/09/app-showcase-app-store.webp) ![get in on play store](https://www.rexpondo.com/wp-content/uploads/2022/09/app-showcase-google-play.webp) ![rexapp phone screen](https://www.rexpondo.com/wp-content/uploads/2022/09/rexpondo-app-phone.webp) Have you seen Rexpondo yet? Book a free demo! [ Book a free demo ](https://www.rexpondo.com/book-a-demo/)