---
title: "News | Rexpondo"
description: "All the news to stay updated on the Rexpondo world. Releases of new versions, updates and roadmaps."
language: "en-GB"
canonical_url: "https://www.rexpondo.com/news/"
source_url: "https://www.rexpondo.com/news/"
content_type: "text/markdown"
---

[

                                        ](https://www.rexpondo.com/sentiment-analysis-customer-service-with-ai/)


                                [

#### Sentiment Analysis in Tickets: How to Improve Customer Service with AI

                              ](https://www.rexpondo.com/sentiment-analysis-customer-service-with-ai/)October 21, 2026










                        [

                                        ](https://www.rexpondo.com/it-monitoring-tools-ticketing-systems/)


                                [

#### IT Monitoring Tools: How to Integrate Them with Ticketing Systems

                              ](https://www.rexpondo.com/it-monitoring-tools-ticketing-systems/)October 15, 2026










                        [

                                        ](https://www.rexpondo.com/how-to-migrate-ticketing-system/)


                                [

#### How to Migrate from One Ticketing System to another

                              ](https://www.rexpondo.com/how-to-migrate-ticketing-system/)October 7, 2026










                        [

                                        ](https://www.rexpondo.com/zero-touch-helpdesk-it-support/)


                                [

#### Zero-Touch Helpdesk: What It Is and How It Automates IT Support

                              ](https://www.rexpondo.com/zero-touch-helpdesk-it-support/)September 30, 2026










                        [

                                        ](https://www.rexpondo.com/service-catalog-how-it-works/)


                                [

#### Service Catalog: What it is, How it Works and How to Create it

                              ](https://www.rexpondo.com/service-catalog-how-it-works/)September 17, 2026










                        [

                                        ](https://www.rexpondo.com/ai-ticketing-system-workflow-automation/)


                                [

#### How Artificial Intelligence Transforms Workflows in Ticketing Systems

                              ](https://www.rexpondo.com/ai-ticketing-system-workflow-automation/)September 7, 2026










                        [

                                        ](https://www.rexpondo.com/cmdb-for-it-service-management/)


                                [

#### CMDB: What It Is, How It Works, and Why It Is Essential for IT Service Management

                              ](https://www.rexpondo.com/cmdb-for-it-service-management/)August 25, 2026










                        [

                                        ](https://www.rexpondo.com/root-cause-analysis-rca-ticketing-systems/)


                                [

#### Root Cause Analysis (RCA) in Ticketing Systems: Techniques and Applications

                              ](https://www.rexpondo.com/root-cause-analysis-rca-ticketing-systems/)August 5, 2026










                        [

                                        ](https://www.rexpondo.com/request-management-vs-incident-management-differences/)


                                [

#### Request Management vs Incident Management: Differences, Comparison and Examples

                              ](https://www.rexpondo.com/request-management-vs-incident-management-differences/)July 22, 2026










                        [

                                        ](https://www.rexpondo.com/help-desk-kpis-key-metrics/)


                                [

#### Help Desk KPIs: The 10 Key Metrics for Measuring Performance

                              ](https://www.rexpondo.com/help-desk-kpis-key-metrics/)July 14, 2026










                        [

                                        ](https://www.rexpondo.com/incident-management-2026-ai/)


                                [

#### Incident Management 2026: How AI is Transforming IT Incident Management

                              ](https://www.rexpondo.com/incident-management-2026-ai/)July 7, 2026










                        [

                                        ](https://www.rexpondo.com/omnichannel-ticketing-software/)


                                [

#### Omnichannel Ticketing Software for Email, Chat and Social

                              ](https://www.rexpondo.com/omnichannel-ticketing-software/)July 2, 2026