---
title: "News | Rexpondo"
description: "All the news to stay updated on the Rexpondo world. Releases of new versions, updates and roadmaps."
language: "en-GB"
canonical_url: "https://www.rexpondo.com/news/page/5/"
source_url: "https://www.rexpondo.com/news/page/5/"
content_type: "text/markdown"
---

[

                                        ](https://www.rexpondo.com/chatbot-ai-for-helpdesk/)


                                [

#### Why integrate an AI Chatbot into a Helpdesk system

                              ](https://www.rexpondo.com/chatbot-ai-for-helpdesk/)November 27, 2024










                        [

                                        ](https://www.rexpondo.com/chatbot-ai-a-new-collaboration-between-rexpondo-and-botpress/)


                                [

#### Chatbot & AI: A New Collaboration between Rexpondo and Botpress

                              ](https://www.rexpondo.com/chatbot-ai-a-new-collaboration-between-rexpondo-and-botpress/)August 27, 2024










                        [

                                        ](https://www.rexpondo.com/rexbot-chatbot-rexpondo/)


                                [

#### Rexbot! The new chatbot from Rexpondo

                              ](https://www.rexpondo.com/rexbot-chatbot-rexpondo/)May 21, 2024










                        [

                                        ](https://www.rexpondo.com/help-desk-automation-complete-guide/)


                                [

#### Help Desk Automation: Complete Guide

                              ](https://www.rexpondo.com/help-desk-automation-complete-guide/)March 8, 2024










                        [

                                        ](https://www.rexpondo.com/service-level-agreement-sla-definition-and-application-areas/)


                                [

#### Service Level Agreement (SLA): definition and application areas

                              ](https://www.rexpondo.com/service-level-agreement-sla-definition-and-application-areas/)November 21, 2023










                        [

                                        ](https://www.rexpondo.com/what-is-helpdesk-ticket-priority/)


                                [

#### What is Helpdesk Ticket Priority?

                              ](https://www.rexpondo.com/what-is-helpdesk-ticket-priority/)August 9, 2023










                        [

                                        ](https://www.rexpondo.com/what-is-a-ticketing-system/)


                                [

#### Ticketing Systems: Simplifying Support and Issue Management

                              ](https://www.rexpondo.com/what-is-a-ticketing-system/)May 26, 2023










                        [

                                        ](https://www.rexpondo.com/oauth-2-0-microsoft-disables-simple-authentication/)


                                [

#### OAuth 2.0: Microsoft disables simple authentication

                              ](https://www.rexpondo.com/oauth-2-0-microsoft-disables-simple-authentication/)September 20, 2022










                        [

                                        ](https://www.rexpondo.com/agid-certification/)


                                [

#### AgID certification

                              ](https://www.rexpondo.com/agid-certification/)March 1, 2022










                        [

                                        ](https://www.rexpondo.com/csa-star-certification/)


                                [

#### CSA STAR certification

                              ](https://www.rexpondo.com/csa-star-certification/)June 8, 2021










                        [

                                        ](https://www.rexpondo.com/from-otrs-community-edition-to-rexpondo-a-new-roadmap/)


                                [

#### From ((OTRS)) Community edition to Rexpondo: a new roadmap!

                              ](https://www.rexpondo.com/from-otrs-community-edition-to-rexpondo-a-new-roadmap/)December 30, 2020










                        [

                                        ](https://www.rexpondo.com/oauth2-authentication-otrs/)


                                [

#### OAuth2 authentication: from 2021 the protocol becomes mandatory

                              ](https://www.rexpondo.com/oauth2-authentication-otrs/)November 18, 2020