Rexpondo Administrator Training

The training course aimed at figures who administer Rexpondo, it starts from the basic notions of how to install, configure and manage.


Course details

  • LOCATION AND MODALITY Online or in a classroom, in your company or an appropriate alternative structure.
  • LENGTH 32 hours.
  • MATERIAL REQUIRED Each participant must have their own laptop with a web browser installed. (preferably Google Chrome).

 The Administrator Training is aimed at the administrators in charge of configuring systems, managing users and authorization, as well as Rexpondo customization based on company requirements.
 The course participants will carry out a complete installation and configuration of Rexpondo . Moreover they will connect it to the email system and participants will be shown how to manage company processes with Rexpondo processes. The various steps required for creating a process will be explained, participants will create one themselves, as well as importing and exporting processes which have already been created.

Be The First

Web architecture

Basic knowledge of the software based on web architecture.

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Unix Systems

Competence in Unix / Linux (z.B. LPIC1).

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Internet Protocols

Practical knowledge of protocols, e.g. SMTP, POP3, HTTP, FTP.

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Basic knowledge of SQL.

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Text editor with Unix interface

Experience in the use of editor (e.g. UltraEdit, VI, VIM).

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Web server and email server configuration

Ability to configure a web (Apache2) and email server.

 At the end of the course, the participant will be able to use Rexpondo autonomously based on their own requirements.
The administrator will be able to manage all the basical features in order to integrate it in the Company IT System.

Lesson 1 – Installation and base features

installation of Rexpondo

How to use Rexpondo




articles and tickets

services , sla, escalation

Lesson 2 – Users and tickets

Work with tickets

Manage roles and permissions

Lesson 3 – Agent

Agent interface


Agent Preferences

Ticket Overview

Tickets actions

Articles actions


Lesson 4 – The customer

Customer’s interface

My tickets

Tickets of the companies

Ticket details

Ticket actions



Lesson 5 – The administrator

Admin Frontend

Permission roles (Roles, groups and queues)

Agents management

Queues management

Customers management

Ticket configurations

System administrator

Lesson 6 – Access Control Lists (ACL)

Access Control Lists (ACL)



Lesson 7 – Processes


Set up a process


activity interaction


Azioni di transizione

Import / Export





* The prices refer to the cost of a whole course and are valid for classes of no more than 10 people.

Do you need further information? Contact us