Customer Service


A powerful and customizable solution designed for working with large numbers.

Find out more Book a demo

Customer Service

Customer Service


A powerful and customizable solution designed for working with large numbers.

Find out more Book a demo

Customer Service
Features

Let us guess…


You are in charge of technical and post-sales assistance

  • You offer assistance for products sold by you or others
  • Your operators carry out the service for multiple lines of products
  • With the higher levels of assistance, the competences cover multiple products
  • You want to activate multiple channels via which your operators receive requests from clients
  • You want to activate an internet service for self help

Let us guess…



…and you need to monitor all the steps

  • Does your organization have various levels of assistance and you want to keep track of all the steps involved?
  • Does your organization have various levels of assistance and you want to keep track of all the steps involved?

Let us guess…
SERVICES

Rexpondo is the solution for Customer Service


The experience of Rexpondo and the high level of configuration of ((OTRS)) Community Edition for an efficient answer. ((OTRS)) Community Edition integrates with your telephone system and satisfies the specific requirements of your business.

The ((OTRS)) Community Edition system is the core of Rexpondo. We know it in minute detail and we keep up to date on all of its developments. We contribute to its evolution by creating plug-ins which are perfectly integrated with the basic structure. We also personalize the heart of ((OTRS)) Community Edition because we are authorized to do so and because we know how to. Your business needs a no-frills Ticketing system, which is fast, precise, simple to use, which permits all vertical and transversal levels organized in the service to communicate with each other, as well as being perfectly integrated with systems vital to your business starting from the telephone.

The services we carry out:

  • System and functional tuning of ((OTRS)) Community Edition based on your organizational needs.
  • Integration of the system with third party software.
  • Customization of standard ((OTRS)) Community Edition functions to make them more suited to your business requirements (however ((OTRS)) Community Edition has such high configuration levels that in a Customer Service context it is rare to have to resort to this type of intervention).

Over time we have defined “typical” training packets “tipo” che puoi trovare nell’training area. If you cannot find what you are looking for, we can create one for your specific training needs.

The services we offer:

  • Definition of personalized course contents and timing.
  • Telephone support post training.
  • On-site availability, for a defined amount of time, of our experts for the client’s personnel.

It is fundamental that a ticketing system is running perfectly. Rexpondo guarantees, off site, product and system experts for you to contact.
Contactable during the working hours defined by the client, our experts can, when required by the client, intervene and resolve problems directly on the client’s system.

Services carried out:

  • Remote monitoring of the client’s system.
  • Corrective support according to shared SLAs.
  • System updates, upon prior sharing and approval by the customer, with general security and/or corrective patches.

N.B: Support services are available for both ((OTRS)) Community Edition onsite installations and cloud.

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Tel. (+39) 045 8780289

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