Part of the course is dedicated to reporting and the creation of personalized reports.
Basic knowledge of software based on web architecture.
Competence in Unix / Linux (z.B. LPIC1).
Practical knowledge of protocols, e.g. SMTP, POP3, HTTP, FTP.
Basic knowledge of SQL.
Text editor with Unix interface
Experience in the use of editor (eg. UltraEdit, VI, VIM).
Configuration of web server and post server
Ability to configure a web (Apache2) and email server.
Experience as an OTRS administrator
OTRS Package Manager (building, packets configuration)
Set up of new skins on agent interface
Interface Console (Email parsing, cache cleaning, expired session cancellation ecc.)
SysConfig settings (Interface, Best practices, file system
* The prices refer to the cost of a whole course and are valid for classes of no more than 10 people.