Basic knowledge of software based on web architecture.
Competence in Unix / Linux (z.B. LPIC1).
Practical knowledge of protocols, e.g. SMTP, POP3, HTTP, FTP.
Basic knowledge of SQL.
Text editor with Unix interface
Experience in the use of editor (e.g. UltraEdit, VI, VIM).
Configuration of web server and email server
Ability to configure a web (Apache2) and email server.
Experience as an OTRS administrator
CMDB (asset improvement, asset display)
Connection between ticket and asset
Creation and addition of workorders. (Tipes, Work Order Agent)
Actions and conditions
connections between tickets and change
Creation and availment of templates
* The prices refer to the cost of a whole course and are valid for classes of no more than 10 people.