((OTRS)) Community Edition Training
Online and traditional courses diversified by role and level of access.
Training courses
The courses are organised according to the figures involved in OTRS management, each course has the aim to train a particular figure to use ((OTRS)) Community Edition . Therefore, the courses we propose are:
((OTRS)) Community Edition Administrator Training
((OTRS)) Community Edition Expert Training
((OTRS)) Community Edition Key User Training
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Method
To cater for different necessities we propose two ways of course participation:
CLASSROOM COURSES
The courses are held at our client’s offices. Once the course objectives have been established the course tutor communicates their availability.
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Online
The courses are carried out online. We offer a dedicated platform to connect to which enables students to follow the lessons in real time.
Lesson structure
Each theoretical lesson is followed by a practical exercise – for this reason, together, we will install ((OTRS)) Community Edition on your laptop.
Lessons of 4 or 8 hours
Choose between full time 8 hour lessons or half days, based on your availability.
Synthetic Slides
Each theoretic argument is supported with a set of slides.
Installation of ((OTRS)) Community Edition demo
Local installation with exercises during the lessons.
Exercising
Group practice at the end of the lesson on arguments from the lesson.
New installation of ((OTRS)) Community Edition
At the end of the course, we will carry out a new installation based on your requirements.
Our courses
Discover the offers regarding our training to find the course that suits you best.
(The prices shown refer to whole courses and are valid for classes of up to 10 people)