((OTRS)) Community Edition Training

Online and traditional courses diversified by role and level of access.

Training courses

The courses are organised according to the figures involved in OTRS management, each course has the aim to train a particular figure to use ((OTRS)) Community Edition . Therefore, the courses we propose are:


((OTRS)) Community Edition Administrator Training

((OTRS)) Community Edition Expert Training

((OTRS)) Community Edition Key User Training

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Training courses

Method

To cater for different necessities we propose two ways of course participation:


CLASSROOM COURSES

The courses are held at our client’s offices. Once the course objectives have been established the course tutor communicates their availability.

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Online

The courses are carried out online. We offer a dedicated platform to connect to which enables students to follow the lessons in real time.

Method
Training

Lesson structure


Each theoretical lesson is followed by a practical exercise – for this reason, together, we will install ((OTRS)) Community Edition on your laptop.

Lesson structure
Lessons of 4 or 8 hours

Choose between full time 8 hour lessons or half days, based on your availability.

Synthetic Slides

Each theoretic argument is supported with a set of slides.

Installation of ((OTRS)) Community Edition demo

Local installation with exercises during the lessons.

Exercising

Group practice at the end of the lesson on arguments from the lesson.

New installation of ((OTRS)) Community Edition

At the end of the course, we will carry out a new installation based on your requirements.

Pricing

Our courses


Discover the offers regarding our training to find the course that suits you best.

(The prices shown refer to whole courses and are valid for classes of up to 10 people)

((OTRS)) Community Edition Expert
Training

1440

For administrators
Advanced course


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((OTRS)) Community Edition ITSM Administrator & Change Builder Training

1080

For ITSM managers
For process managers


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((OTRS)) Community Edition Key User
Training

1080

For users of Help Desk
Basic course


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