---
title: "Rexpondo 12.2: Updates and New Features | Rexpondo"
description: "Here are the main updates recently introduced in Rexpondo, the constantly evolving ITSM and Ticketing platform."
author: "Carla"
date: "2025-10-28T10:15:39+00:00"
language: "en-GB"
canonical_url: "https://www.rexpondo.com/rexpondo-12-2-new-features/"
source_url: "https://www.rexpondo.com/rexpondo-12-2-new-features/"
content_type: "text/markdown"
---

**Rexpondo** aims to adapt to the needs of the market and its users. The platform is designed to provide an increasingly** smooth and intuitive experience**, improving both **functionality and visual design**.
Below, we present the **main updates** recently introduced in the** new version 12.2.0.**












															![](https://www.rexpondo.com/wp-content/uploads/2025/10/nuova-versione-12.2-1024x585.webp)












## Customer Portal Updates: Service Translations







Within the **Customer Portal**, it is now possible to **translate service names**, allowing users to view them clearly and immediately in their **preferred language** for a **more intuitive and personalized experience**.

Translations can be managed independently using the **Translation Management tool** introduced previously. Currently, this feature is available only in the** Customer Portal**.














### Agent Portal Updates







#### Updated Subqueue View







In the **Agent Portal**, within the queue view, it is now possible to view subqueues more clearly and efficiently, thanks to a **tree-style dropdown** menu that organizes them **intuitively and simplifies selection**. This new layout allows users to **manage queues more effectively** and **quickly find the information** they need.














#### User Preferences Migration







In Rexpondo **version 12.2.0**, as part of the ongoing process of interface improvement, **user preferences** have been **fully migrated** to the** new UI**, providing a more **personalized, consistent experience** aligned with the **modern visual design** of the software, and making navigation and daily use of the platform easier.






















### Bug Fixes and Other Developments in the New Version







 	- Fix download large email attachments;

 	- Fix retrieve owner users in the ticket creation form;

 	- Fix CKEditor link paste in Firefox browser;

 	- Fix search template in the new theme;

 	- Fix maintenance message on login page;

 	- Fix hidden fields in ACL;

 	- Fix blocked sidebar on CTRL+ click;

 	- Fix select options behind popup;

 	- Critical: avoid deleting ticket attachments older than 60 days during follow-up.





















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