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((OTRS)) Community Edition: Support & Development

service value
Updates
  • ((OTRS)) Community Edition updates
Find out more
support
Support
  • Support, consulting, training
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service package
Add-ons
  • Available and customized add-ons
Find out more

FIRST OF ALL

Do you know that ((OTRS)) CE is no longer supported?

Following the communication from OTRS AG to no longer support OTRS 6 and ((OTRS)) Community edition and with them the corresponding security updates, we have decided to guarantee continuity in the support and maintenance of the current platform (including security patches and bug fixing) for all those companies that up to now have invested in OTRS.

I know, and I want to migrate to a secure installation
I know, but I need support on my current installation
workorder window of otrs ce
new ticket window otrs ce
chart with the number of tests in the last hours
GCMDB otrs and rexpondo plugin window

We take care of your business needs.
All our ((OTRS)) CE services

Consulting

Consulting

Our team is made up of professionals with extensive experience in various IT and management consulting fields

Training

Training

Increase the skills of your team with online and traditional courses diversified by role and level of access

Our services

A suite of services that continues to evolve to provide high added value services to our customers.

Support

Support

A support service customised on your needs. Tell us what you need and we will find the ideal solution to meet your needs
Customization

Customization

Personalize the platform
based on your requirements. Add new functions or discover the add-ons available

Software migration

Software migration

Do you want to migrate? Our team can help and advise you during all stages
of the process

Would you like to know more?
Contact us
A suite of services
  • ((OTRS)) CE services
  • Add-ons and integration
  • ITIL consulting and System integration

Add-ons and integration

Our dev team have years of experience in developing add-ons for ((OTRS)) community edition and we now use this experience also for our solution based on it.

Learn more

REXOAuth2

The add-on for authentication
with the OAuth2
protocol.

Jira

The plugin allows the integration of Atlassian Jira software with ((OTRS)) Community Edition.

GCMDB

GCMDB (Graphic CMDB Viewer) is the plugin that allows you to graphically view all the elements of the CMDB.

and more...

The list of plugins is
constantly being
updated.

Contact us

Let's get in touch!

Contact us for more information about our services and our
((OTRS)) Community edition add-ons.

Contact us

Migration from OTRS and ((OTRS)) Community edition to Rexpondo

Your OTRS or ((OTRS)) Community edition installation can be migrated to our Rexpondo platform at any time. Rexpondo and OTRS are fully compatible.

rexpondo dashboard customer portal

Ticketing

Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators.

ITSM

By adding the ITSM module, Rexpondo becomes an ITSM system embracing all best ITIL practices. It provides CMDB, Process and Change management and other functionalities.

From anywhere

Use Rexpondo from smartphones and tablets, monitor the status of tickets and itnervents and interact from anywhere. Rexpondo app is available for Android and iOS devices.

Maximum flexibility

Choose the installation you prefer

Cloud

Enjoy the benefits of a managed solution. Take care of your business and we’ll take care of the rest.

On premise

Install the platform wherever you like
and remember Rexpondo has
no licence fees.

Would you like to try it?

We will provide you a demo and all the information about our solution based on ((OTRS)) Community Edition.

Try now
Would you like to try it?
We will provide you a demo and all the information about our solution based on ((OTRS)) Community Edition.
Try now

Fully compatible with OTRS and ((OTRS)) CE

A set of features to meet every need. Rexpondo is a complete Ticketing system and ITSM open source based on ((OTRS)) Community edition.

Incident management

Restore IT operations quickly with minimal service interruption.

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions.

Multichannel support

Access customer information, use email and chat, or integrate Rexpondo with your phone.

CMDB

Keep track of the status of your software and hardware infrastructure.

Change management

Clear standardized methods and procedures for managing changes.

Reports

Data can be exported as PDF, CSV, SVG, PNG or Excel files and processed as you wish.

SLA and priority

Set a specific reaction or solution time with an easy and quick configuration.

Helpdesk

Keep track of all your customer requests and monitor their status.

GDPR compliance

Compliant with the European General Data protection Regulation (GDPR).
Rexpondo Service Desk solution

Open source Ticketing and ITSM software based on
((OTRS)) Community Edition.

  • No licence fees
  • Cloud or On-premise
  • Fully customisable
rexpondo helpdesk software

    I have read the privacy policy and consent to the storage of my data in accordance with the European Data Protection Regulation 679/2016, GDPR.
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