--- title: "Service Desk for Education | Schools and Universities | Rexpondo" description: "Rexpondo is the perfect solution for the specific needs of the education institutions. Request a demo!" language: "en-GB" canonical_url: "https://www.rexpondo.com/school-and-university/" source_url: "https://www.rexpondo.com/school-and-university/" content_type: "text/markdown" --- # Help Desk Solution for Universities and Schools Rexpondo is a **service desk** and **ticketing software** for **schools and Universities** that centralizes and manages requests from students, faculty members, and administrative staff through trackable tickets, improving the **efficiency of IT services**. [ Find out more ](#section_1) [ Request demo ](https://www.rexpondo.com/book-a-demo/) ![](https://www.rexpondo.com/wp-content/uploads/2022/08/school-university.webp) ![](https://www.rexpondo.com/wp-content/uploads/2022/09/SEO-Agency-Hero-element-3.webp) ## Service Desk for Schools and Universities: more than Just a Help Desk Rexpondo is a **service desk** solution that enables the centralized management of all requests submitted by **students, faculty members, and administrative staff**. Each request is converted into a **trackable ticket**, automatically assigned and **managed according to priorities** and **Service Level Agreements (SLAs)**, ensuring structured process control and **greater operational efficiency**. ![](https://www.rexpondo.com/wp-content/uploads/2025/07/azioni-di-miglioramento-2.webp) Universities that have chosen Rexpondo ![unibergamo_yookey.png](https://www.rexpondo.com/wp-content/uploads/2026/08/unibergamo_yookey-150x150.png)![piemonte-orientale-rexpondo-1.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/piemonte-orientale-rexpondo-1.webp)![parma.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/parma.webp)![pd-1.png](https://www.rexpondo.com/wp-content/uploads/2026/08/pd-1.png)![paler.png](https://www.rexpondo.com/wp-content/uploads/2026/08/paler.png)![salento.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/salento.webp)![unicam_Rexpondo.png](https://www.rexpondo.com/wp-content/uploads/2026/08/unicam_Rexpondo.png)![logo-iusspavia_Rexpondo.webp](https://www.rexpondo.com/wp-content/uploads/2026/08/logo-iusspavia_Rexpondo.webp) ![developer at work](https://www.rexpondo.com/wp-content/uploads/2022/08/otrs-rexpondo.webp) ### University Service Management with Ticketing and ITSM The integration with an [**ITSM module**](https://www.rexpondo.com/itsm-software/) enables organizations to **centralize all requests** within a single **ticketing** and **service management system**, making workflows and operational processes more efficient. Requests are handled through **standardized processes** that improve **collaboration between offices and departments**. The **centralization of ITSM processes** reduces response and resolution times, improves the quality of service delivery, and enables more effective priority management. [ Discover the platform ](https://www.rexpondo.com/it-ticketing-software/) ### Artificial Intelligence (AI) for Universities and Schools Rexpondo’s **Generative AI Agent** transforms the Service Desk of **universities and institutions.** It improves the student and faculty experience by providing continuous support, automating routine requests, and easing the workload of** administration offices** and **IT departments**. - **Automatic ticket classification** - **Real-time staff support ** - **Intelligent routing** to offices - ** 24/7 student assistance** [ Discover AI for Universities ](https://www.rexpondo.com/chatbot-ai/) ![](https://www.rexpondo.com/wp-content/uploads/2026/09/Chatbot-ai-e-sistemi-di-ticketing--1024x585.webp) Let us guess ![team collaboration on Ticketing and ITSM processes](https://www.rexpondo.com/wp-content/uploads/2022/09/benefits-rexpondo-add-on.png) ![](https://www.rexpondo.com/wp-content/uploads/2022/09/Nutrition-Specialist-Element-2.webp) ![](https://www.rexpondo.com/wp-content/uploads/2022/09/Nutrition-Specialist-Element-3.webp) ![](https://www.rexpondo.com/wp-content/uploads/2022/09/Nutrition-Specialist-Element-1-.webp) Your department continuously strained by budget cuts and rising demands... You have multiple channels (mail, telephone, web, processes, events, etc.) from which reports can come. You need to coordinate responses to student questions and staff requests for assistance. You need to define consistent SLAs and define accurate workflows. You need to map all the IT assets present and know everything about. You are looking for a powerful solution but at the same time you have stringent budget needs. ...and you need a Ticketing and ITSM system that fits your requirements #### Less costs You want to be free to choose an internationally recognized Open source system. #### Reliable You would like a product with fixed costs and without surprises #### Customizable You have internal IT technicians that you would like to be free to configure and / or customize the product independently #### Defined Roadmap You would like to have the guarantee of a constantly evolving product so as not to remain technologically backward #### Secure You would like an excellent product from the point of view of cybersecurity ![process tracking and reports](https://www.rexpondo.com/wp-content/uploads/2022/09/tracking.webp) ### Trust the experience of Rexpondo Trust Rexpondo’s experience and platform features [ Consulting ](#) [ Customization ](#) [ Training ](#) [ Support ](#) [ Migration ](#) [ Integration ](#) Thanks to our consolidated experience over the years we have an excellent understanding of business environments and your needs of mid and long term benefits of using an efficient ticketing system integrated with ITSM. The service we offer includes: - Efficiency analysis of the current organization - GAP Analysis between the AS IS situation and reference organization pattern. - Cost analysis of adapting the system The ((OTRS)) Community Edition system is the core of Rexpondo. We know it in minute detail and we keep up to date on all of its developments. We contribute to its evolution by creating add-ons which are perfectly integrated with the basic structure. We also personalize the core of ((OTRS)) Community Edition. We know how to personalize core issues. Your business needs a no-frills Ticketing System that is fast, precise, simple to use, allowing all vertical and transversal service levels to communicate with each other as well as being perfectly integrated with systems vital to your business starting from the telephone. The **services** we carry out: - System and functional tuning of the Rexpondo system ((OTRS)) Community Edition based on your organizational needs. - Integration of the system with third-party software. - Customization of the standard features of ((OTRS)) Community Edition to make them more appropriate to your business needs. Rexpondo ((OTRS)) Community Edition has such high levels of configuration that, for use in Customer Service contexts, we have rarely had to resort to this type of intervention. You offer “typical” training packets – see training area. If you cannot find what you are looking for we can create a course for your specific training needs. Our services: - Definition of personalized course contents and timing - Telephone support post training - Onsite training with our experts for a defined period of time. It is fundamental that a ticketing system is running perfectly. Rexpondo guarantees, remotely, assistance from our product and system experts. Contactable during the working hours defined by the client, our experts can, when required by the client, intervene and resolve problems directly on the client’s system. **Services** carried out: - Remote monitoring of the client’s system. - Corrective support according to shared SLAs. - System updates, upon prior sharing and approval by the customer, with general security and/or corrective patches. Support services are available for both Rexpondo and ((OTRS)) Community Edition onsite installations and cloud. Analysis and support in the migration of service desk systems to Rexpondo Integration with other software and tools to integrate rexpondo into the IT infrastructure [](#) Ready to get started? [ Try demo ](https://www.rexpondo.com/book-a-demo/) [ Contact sales ](https://www.rexpondo.com/contact-us/)