PayTipper

Cloud installation of Rexpondo
and migration from an old ((OTRS)) Community edition version

Project details

Cloud installation of Rexpondo and migration from ((OTRS)) Community edition v.4, to handle customer requests. The customer also requested customized support and consulting, in addition to what was already included in the cloud package.

CUSTOMER

PayTipper Spa

DATE

2019

The project in brief

Cloud installation of Rexpondo and migration from ((OTRS)) Community edition v.4, to handle customer requests.

The customer also requested customized support and consulting, in addition to what was already included in the cloud package.

Requests

  • Migrate to the latest version
  • Cloud Installation

Adopted Solutions

  • Migration to Rexpondo Cloud
  • Training course with theoretical and practical parts for administrators and users of the system
  • Training and support in the creation of a process
  • Use of the REXOAuth2 plugin for fetching emails from Microsoft Providers

Support

Customized consulting and support contract.