Service Desk platform
tailored on your needs

Service Desk platform
tailored on your needs


Rexpondo is an Open Source ticketing and ITSM software tool, based on ((OTRS)) Community Edition.

Find out more

Rexpondo is an Open Source ticketing and ITSM software tool, based on ((OTRS)) Community Edition.

Find out more



Born as a fork

Born as a fork

Rexpondo was born as an ((OTRS)) Community edition fork in collaboration with OTOBO, therefore it incorporates all the most important features.



Ticketing

Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators.

ITSM

Through the ITSM module it can become an ITIL compliant ITSM system. Providing CMDB, Process and Change management functionality extendable through the different modules.

Customized and integrated

API available to integrate Rexpondo into your IT system. Some integrations are already prepared, for everything else our IT department is at your disposal.


REST API: Link programs quickly, easily, and straightforwardly

LDAP and SSO: user/rights management options and easy Single Sign-On

and…everything you want!

Customized and integrated
Features

Main features


A set of features to meet every need

Incident management

Restore IT operations quickly with minimal service interruption

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions.

Multichannel support

Access customer information, use email and chat, or integrate Rexpondo with your phone

CMDB

Keep track of the status of your software and hardware infrastructure

Change management

Standardized and clear to all methods and procedures for managing changes.

Reports

Customizable Reports and Statistics available in Excel, PDF, CSV,SVG and PNG for exporting.

SLA and priority

Set a specific reaction or solution time, and configuring it quickly and easily

Helpdesk

Keep track of all your customers’ requests, and monitor their status

GDPR compliance

Comply with the European General Data protection Regulation (GDPR)

Have you not seen Rexpondo yet?


Book a demo and discover everything Rexpondo can do for you and your business.

Book a free demo

Set up and play

Choose the configuration you prefer. We’re totally flexible

On-premise

Cloud

Incident management
Problem management
Change management
GDPR compliance
CMDB
Multichannel support
Reports
SLA management
User portal
Helpdesk
Customizable Workflow
REXImprovedBulk plugin
REXShareSearchTemplate plugin
REXOAuth2 plugin
REXSAML plugin
Updates included
Mobile app
Backup & disaster recovery
Technical support
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