Service Desk platform tailored on your needs

Rexpondo is an Open Source ticketing and ITSM software tool based on ((OTRS)) Community Edition.

Fork based software solution

Rexpondo was born as an ((OTRS)) Community edition fork in collaboration with OTOBO, incorporating all the most important features.

Personalized Recommendations

Deliver every Monday, 6 PM

Customized and integrated

API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.

Main features

A set of features to meet every need

Incident management

Restore IT operations quickly with minimal service interruption

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions

Multichannel support

Access customer information, use email and chat, or integrate Rexpondo with your phone

CMDB

Keep track of the status of your software and hardware infrastructure

Change management

Clear standardized methods and procedures for managing changes

Reports

Metrics and lists can be exported as PDF, CSV, SVG, PNG or Excel files and processed as you wish

SLA and priority

Set a specific reaction or solution time with an easy and quick configuration

Helpdesk

Keep track of all your customer requests and monitor their status

GDPR compliance

Compliant with the European General Data protection Regulation (GDPR)

Check out our plans

Choose the configuration you prefer. We are totally flexible

Features Comparison

On-premise

Cloud

Incident management

Problem management

Change management

GDPR compliance

CMDB

Multichannel support

Reports

SLA management

User portal

Helpdesk

Customizable Workflow

Mobile app

Android & iOS

REXImprovedBulk plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXShareSearchTemplate plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXOAuth2 plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXSAML plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

Updates included

Upon agreement with customer

Technical support

Included in the cloud plans, for on premise installations there is a fee

Backup & disaster recovery

An ITSM solution
ITIL compliant

Rexpondo is an ITIL compliant solution based on standardized ITIL processes. We have chosen this framework for the software structure, to pursue the best practices of Service Management.

ITIL is the most widely used framework in ITSM and process management, whose purpose is to provide guidelines and best practices in order to improving the quality of IT services delivered and reducing costs.

itil rexpondo framework

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