Born as a fork
Rexpondo was born as an ((OTRS)) Community edition fork in collaboration with OTOBO, therefore it incorporates all the most important features.
Ticketing
Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators.
ITSM
Through the ITSM module it can become an ITIL compliant ITSM system. Providing CMDB, Process and Change management functionality extendable through the different modules.
Customized and integrated
API available to integrate Rexpondo into your IT system. Some integrations are already prepared, for everything else our IT department is at your disposal.
REST API: Link programs quickly, easily, and straightforwardly
LDAP and SSO: user/rights management options and easy Single Sign-On
and…everything you want!
Main features
A set of features to meet every need
Incident management
Restore IT operations quickly with minimal service interruption
Problem management
Identify the root cause of issues, prevent and minimize the impact of future disruptions.
Multichannel support
Access customer information, use email and chat, or integrate Rexpondo with your phone
CMDB
Keep track of the status of your software and hardware infrastructure
Change management
Standardized and clear to all methods and procedures for managing changes.
Reports
Customizable Reports and Statistics available in Excel, PDF, CSV,SVG and PNG for exporting.
SLA and priority
Set a specific reaction or solution time, and configuring it quickly and easily
Helpdesk
Keep track of all your customers’ requests, and monitor their status
GDPR compliance
Comply with the European General Data protection Regulation (GDPR)
Have you not seen Rexpondo yet?
Book a demo and discover everything Rexpondo can do for you and your business.
Set up and play
Choose the configuration you prefer. We’re totally flexible
On-premise |
Cloud |
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| Incident management |
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| Problem management |
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| Change management |
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| GDPR compliance |
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| CMDB |
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| Multichannel support |
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| Reports |
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| SLA management |
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User portal |
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| Helpdesk |
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| Customizable Workflow |
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| REXImprovedBulk plugin |
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| REXShareSearchTemplate plugin |
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| REXOAuth2 plugin |
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| REXSAML plugin |
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Updates included |
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| Mobile app |
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| Backup & disaster recovery |
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| Technical support |
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| Request offer | Request offer |