Service Desk platform tailored on your needs
Rexpondo is an Open Source ticketing and ITSM software tool based on ((OTRS)) Community Edition.
Fork based software solution
Rexpondo was born as an ((OTRS)) Community edition fork in collaboration with OTOBO, incorporating all the most important features.
Customized and integrated
API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.
- REST API: Link programs quickly, easily, and straightforwardly
- LDAP and SSO: user/rights management options and easy Single Sign-On
- and…everything you want!
Main features
A set of features to meet every need
Check out our plans
Choose the configuration you prefer. We are totally flexible
Features Comparison
On-premise
Cloud
Incident management
Problem management
Change management
GDPR compliance
CMDB
Multichannel support
Reports
SLA management
User portal
Helpdesk
Customizable Workflow
Mobile app
REXImprovedBulk plugin
Plugin included in cloud plans, but it can be activated for a fee also for on premise installations
REXShareSearchTemplate plugin
Plugin included in cloud plans, but it can be activated for a fee also for on premise installations
REXOAuth2 plugin
REXSAML plugin
Updates included
Technical support
Included in the cloud plans, for on premise installations there is a fee
Backup & disaster recovery
An ITSM solution
ITIL compliant
Rexpondo is an ITIL compliant solution based on standardized ITIL processes. We have chosen this framework for the software structure, to pursue the best practices of Service Management.
ITIL is the most widely used framework in ITSM and process management, whose purpose is to provide guidelines and best practices in order to improving the quality of IT services delivered and reducing costs.
Ready to get started?
Talk with a sales expert and discover the Rexpondo platform.