Consulting based on your real needs

If you are trying to understand if a Ticketing and ITSM system can be integrated into your company or you are an ((OTRS)) CE user and you need some advice, then you are in the right place.

A tried and tested method.

Over the years we have had the opportunity to work with many companies and organizations of different sizes and different sectors. The best thing is that our method continues to grow and refine every year.

Analysis

Initial analysis: technical/functional and economic.

Proposal

Solutions research and operating business proposals.

Planning

Planning of objectives and activities agreed with the client.

Monitoring

Monitoring and analysis of results and identification of improvement actions.

A team at your disposal

The Rexpondo team is made up of professionals with extensive experience in various IT and management consulting fields. Our experience covers ITIL management practices and ((OTRS)) Community Edition.

IT Governance

Ticketing

Asset management

IT Service management

ITIL and IT Service management

ITIL is the framework which groups together Service Management best practices, we have chosen it for our structure and those of our clients. We are ready to demonstrate the benefits.

Incident management

Restore operations quickly with minimum interruption to service.

Problem management

Prevent and minimise the impact of incident with the IT infrastructure.

Request Fulfilment

Manage customer requests throughout the process.

Service Asset & Configuration Management

Identification, management and control of the Configuration Items for a logical model of the whole infrastructure.

Change & Knowledge management

Clear and standardized methods and procedures of change management.

Service Catalogue & Service Level Management

IT service catalogue allowing you to monitor and extract information about your IT services.

Consulting