((OTRS)) Community Edition Consultancy

If you are looking for answers you are in the right place

A team at your disposal

The Rexpondo team is made up of professionals with extensive experience in various IT and management consultancy fields, and they are certified ITIL and ((OTRS)) Community Edition .


Initial analysis: technical/functional and economical

Research of solutions and operative proposals

Planning of objectives

Monitoring and analysis

A team at your disposal

Consultancy areas


IT Governance

IT Governance

Strategic planning, management and optimization of resources.

Ticketing

Ticketing

Focus on the management of internal and external communication.

Asset management

Asset management

Keep control of all company assets.

Our method

ITIL AND IT SERVICE MANAGEMENT


ITIL is the framework which groups together Service Management best practices, we have chosen it for our structure and those of our clients. We are ready to demonstrate the benefits.

Incident management

Restore operations quickly with minimum interruption to service.

Problem management

Prevent and minimise the impact of incidents and problems with the IT infrastructure.

Request Fulfilment

Manage client requests throughout the process.

Service Asset e Configuration Management

Identification, management and control of the Configuration Items for a logical model of the whole infrastructure.

Change e Knowledge management

Standardized methods and procedures, clear to all, for the management of change.

Service Catalogue e Service Level Management

Cataloguing of information regarding IT services, monitoring and reports.

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