((OTRS)) Community Edition Consultancy
If you are looking for answers you are in the right place
A team at your disposal
The Rexpondo team is made up of professionals with extensive experience in various IT and management consultancy fields, and they are certified ITIL and ((OTRS)) Community Edition .
Initial analysis: technical/functional and economical
Research of solutions and operative proposals
Planning of objectives
Monitoring and analysis
Consultancy areas
IT Governance
Strategic planning, management and optimization of resources.
Ticketing
Focus on the management of internal and external communication.
Asset management
Keep control of all company assets.
ITIL AND IT SERVICE MANAGEMENT
ITIL is the framework which groups together Service Management best practices, we have chosen it for our structure and those of our clients. We are ready to demonstrate the benefits.
Incident management
Restore operations quickly with minimum interruption to service.
Problem management
Prevent and minimise the impact of incidents and problems with the IT infrastructure.
Request Fulfilment
Manage client requests throughout the process.
Service Asset e Configuration Management
Identification, management and control of the Configuration Items for a logical model of the whole infrastructure.
Change e Knowledge management
Standardized methods and procedures, clear to all, for the management of change.
Service Catalogue e Service Level Management
Cataloguing of information regarding IT services, monitoring and reports.