A team at your disposal
The Rexpondo team is made up of professionals with extensive experience in various IT and management consultancy fields, and they are certified ITIL and ((OTRS)) Community Edition .
Initial analysis: technical/functional and economical
Research of solutions and operative proposals
Planning of objectives
Monitoring and analysis
Strategic planning, management and optimization of resources.
Focus on the management of internal and external communication.
Keep control of all company assets.
Restore operations quickly with minimum interruption to service.
Prevent and minimise the impact of incidents and problems with the IT infrastructure.
Manage client requests throughout the process.
Service Asset e Configuration Management
Identification, management and control of the Configuration Items for a logical model of the whole infrastructure.
Change e Knowledge management
Standardized methods and procedures, clear to all, for the management of change.
Service Catalogue e Service Level Management
Cataloguing of information regarding IT services, monitoring and reports.