A team at your disposal
((OTRS Community Edition)) and ITIL certified professionals
ITIL and Rexpondo
ITIL is the framework we have chosen for the Rexpondo structure, to pursue the best practices of Service Management.
Incident management
Quickly restore operations with minimal service interruption.
Problem management
Prevent and minimize the impact of accidents and IT infrastructure problems.
Request Fulfilment
The management of customer requests throughout the process.
Service Asset e Configuration Management
Identification, management and control of Configuration Items for a logical model of the entire infrastructure.
Change e Knowledge management
Standardized and clear to all methods and procedures for managing changes.
Service Catalogue e Service Level Management
Cataloging of information on all IT services, monitoring and reporting.
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Who we are
A team of qualified and certified professionals at your disposal, offering support, consulting, training, development and customization. Rexpondo is part of E-time.
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