Quickly restore operations with minimal service interruption.
Prevent and minimize the impact of accidents and IT infrastructure problems.
The management of customer requests throughout the process.
Service Asset e Configuration Management
Identification, management and control of Configuration Items for a logical model of the entire infrastructure.
Change e Knowledge management
Standardized and clear to all methods and procedures for managing changes.
Service Catalogue e Service Level Management
Cataloging of information on all IT services, monitoring and reporting.