Open source Service desk solution for

Open source Service desk solution for


The ticketing and service desk software based on ((OTRS)) Community Edition

Find out more

The ticketing and service desk software based on ((OTRS)) Community Edition

Find out more





SERVICES

A team at your disposal


((OTRS Community Edition)) and ITIL certified professionals

Training

Choose the right course

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Customised

Adapt to your needs

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Support

Work without worries

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Cloud

Increased security but less costs

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Features

ITIL and Rexpondo


ITIL is the framework we have chosen for the Rexpondo structure, to pursue the best practices of Service Management.

ITIL and Rexpondo
Incident management

Quickly restore operations with minimal service interruption.

Problem management

Prevent and minimize the impact of accidents and IT infrastructure problems.

Request Fulfilment

The management of customer requests throughout the process.

Service Asset e Configuration Management

Identification, management and control of Configuration Items for a logical model of the entire infrastructure.

Change e Knowledge management

Standardized and clear to all methods and procedures for managing changes.

Service Catalogue e Service Level Management

Cataloging of information on all IT services, monitoring and reporting.

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Who we are


A team of qualified and certified professionals at your disposal, offering support, consulting, training, development and customization. Rexpondo is part of E-time.


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Who we are