Open Source Service Desk solution for

Open Source Service Desk solution for


The ticketing and ITSM software based on ((OTRS)) Community Edition

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The ticketing and ITSM software based on ((OTRS)) Community Edition

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Features

Tailored on your needs


ITIL is the framework we have chosen for the Rexpondo structure, to pursue the best practices of Service Management.

Tailored on your needs
Incident management

Quickly restore operations with minimal service interruption.

Problem management

Prevent and minimize the impact of accidents and IT infrastructure problems.

Request Fulfilment

The management of customer requests throughout the process.

Service Asset e Configuration Management

Identification, management and control of Configuration Items for a logical model of the entire infrastructure.

Change e Knowledge management

Standardized and clear to all methods and procedures for managing changes.

Service Catalogue e Service Level Management

Cataloging of information on all IT services, monitoring and reporting.

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SERVICES

Our services


A team at your disposal

Training

Choose the right course

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Customizations

Adapt to your needs

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Support

Work without worries

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((OTRS)) CE migration

Migrate to Rexpondo

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Case studies

Some stories of digital evolution and IT infrastructure
improvement, we’ve had the pleasure of working on.

Plugins

Look among the plugins already available for Rexpondo and ((OTRS)) CE. If you don’t find what you’re looking for you can always contact us. 

Some of our clients