Tailored on your needs
ITIL is the framework we have chosen for the Rexpondo structure, to pursue the best practices of Service Management.
Incident management
Quickly restore operations with minimal service interruption.
Problem management
Prevent and minimize the impact of accidents and IT infrastructure problems.
Request Fulfilment
The management of customer requests throughout the process.
Service Asset e Configuration Management
Identification, management and control of Configuration Items for a logical model of the entire infrastructure.
Change e Knowledge management
Standardized and clear to all methods and procedures for managing changes.
Service Catalogue e Service Level Management
Cataloging of information on all IT services, monitoring and reporting.
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Our services
A team at your disposal
Case studies
Some stories of digital evolution and IT infrastructure
improvement, we’ve had the pleasure of working on.
improvement, we’ve had the pleasure of working on.
Plugins
Look among the plugins already available for Rexpondo and ((OTRS)) CE. If you don’t find what you’re looking for you can always contact us.
Some of our clients
