ITSM software ITIL compliant
Rexpondo is the Ticketing and ITSM software based on the Open source solution ((OTRS)) Community Edition.
An ITSM solution ITIL compliant
Rexpondo is an ITIL compliant solution based on standardized ITIL processes. We have chosen this framework for the software structure, to pursue the best practices of Service Management.
ITIL is the most widely used framework in ITSM and process management, whose purpose is to provide guidelines and best practices in order to improving the quality of IT services delivered and reducing costs.
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Operational Efficiency
Automate IT processes, reducing response times and improving request management.
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Intelligent Customization
Automate repetitive processes, optimize resources, and reduce operational costs.
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Native Integration with CMDB
Enhance visibility and control over IT assets and service dependencies.
Main ITSM features
Manage and optimize IT services
Improve operational efficiency and ensure continuous support.
Want to try Rexpondo?
Contact our Sales Team for a product demo and more information.
The solution for your business
Keep track of all tickets, reduce response times to requests, and maintain control of your IT assets.
Rexpondo cloud
Cloud Plans
The ITSM module is available starting from the Enterprise plan. However, exceptions can be made to accommodate specific needs. Plans and features can be customized to meet different requirements.
Designed for businesses and organizations with growing needs.
- Ticketing Module
- FAQ (Knowledge Base)
- Service Level agreements (SLA)
- Automated Workflows
- Mobile App
- User portal
- Oauth2 authentication
- Automatic Notifications
- API
- Updates and New Versions
- Support
- GDPR Compliance
- AI Chatbot*
- Rexpondo extensions*
- VPN*
- Test environment*
For businesses and organizations with complex needs.
- Professional features included
- ITSM module
- CMDB
- Change management
*The activation and use of the AI Chatbot, the test environment, the VPN (e.g., for integration with SAML2), and the plugins developed by the Rexpondo team are additional services of the Professional and Enterprise plans and may be subject to fees, usage costs, and/or activation charges.
Plans Comparison
Professional
Enterprise
Ticketing module
ITSM module
SLA (Service Level Agreement)
FAQ (Knowledge base)
Incident management
Quick response to IT incidents to restore critical services and minimize operational impact.
Problem management
Service management
Change management
Workflow automation
Oauth2 authentication
AI Chatbot
CMDB
Support
Different levels of support customized to meet the diverse needs of clients.
Backup & disaster recovery
FAQ
Agents are the system operators, those who manage the tickets and work on the system.
Updates (new versions and bug fixes) are included in the cloud plans and available on request with a separate quotation for the On-premise version.
We offer various support plans customizable to different needs, including 24/7 support.
Our servers are located in Italy and other EU countries, in compliance with the strictest GDPR requirements.
Yes it is.
Yes. Manuals, documentation, and APIs for integrating Rexpondo with other systems are available to customers.
Customized and integrated ITSM solution
API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.
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REST API
Link programs quickly, easily, and straightforwardly
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LDAP e SSO
user/rights management options and easy Single Sign-On
Fork based software solution
Rexpondo was born as an ((OTRS)) Community edition fork, incorporating all the ITSM features.
Our services
A suite of services that continues to evolve to provide high added value services to our customers.
Talk with a sales expert and discover the Rexpondo platform.
