The new Rexpondo 12.3 marks a significant step forward, combining performance and design improvements with greater speed, optimized efficiency, and a more intuitive user experience.
What are the new features and improvements in version 12.3?
New design for Calendar, FAQ and ITSM
The new interface, designed to provide a more modern and intuitive experience, has been extended to other modules through a complete redesign of the main operational areas. The layouts, now clearer and more readable, make it easier to view appointments, the knowledge base, and ITSM.
As a result, the sections for Calendar, FAQ, and the ITSM module offer a simple and immediate user experience, both functionally and visually, overall enhancing interaction with the platform.
Web Application Speed Optimization
One of the main updates is the optimization of the backend and attachment management, based on dedicated metadata for hybrid storage.
This reduces I/O operations and makes the interface more responsive during daily tasks. Performance is up to 80% faster compared to version 11.
Enhanced SAML Plugin Integration
In the new version of Rexpondo, the SSO experience has been made smoother and more consistent thanks to the implementation of SAML access with public metadata and integrated IdP logout.
This enhanced SAML integration ensures more complete and secure access for both agents and customers, improving the overall efficiency of the platform.
New Dynamic Attachment Field
Additionally, version 12.3 introduces a new dynamic field type: “Attachment.” This additional field allows for fully native upload and download management and is fully supported within the platform’s standard workflows.
With this new feature, attaching, sharing, and accessing documents becomes much easier, enhancing everyday usability and convenience.
