Help Desk solution
for Companies and Enterprise

Rexpondo is the Service desk and ticketing platform for the Corporate sector and large enterprises that allows to centralize IT requests, govern complex workflows and scale company services.

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IT experts build the processes
Service_desk_aziende

An Enterprise Service Desk for the management of company processes

A ticketing and ITSM system that unifies requests coming from employees, branches, clients and suppliers in a single advanced digital environment, structuring internal processes through completely traceable workflows.

In this way, multinationals, corporates and high-growth SMEs can eliminate information silos, automate ticket resolution and guarantee maximum operational governance

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Join the companies that have already chosen Rexpondo
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Automation and control in Corporate request management

A modern approach to optimize operational costs, increase the efficiency of IT, HR, Facility teams and guarantee compliance with corporate SLAs:

  • Real-time monitoring of corporate SLAs and service KPIs
  • Automatic ticket assignment based on skills and departments
  • Reduction of request management times and repetitive activities
  • Complete traceability of operations on a multi-site and international scale
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AI Chatbot for Companies, Enterprise and Complex Organizations

Rexpondo’s AI Chatbot and generative agents support companies and Enterprise entities in the automation of IT Help Desk, HR assistance and Customer Service.

They improve the experience of employees and end customers, optimizing operators’ work and guaranteeing immediate, precise and contextualized answers.

  • Automatic classification and categorization of incoming requests
  • Real-time operator support
  • Intelligent routing to relevant departments (IT, HR, Operations)
  • Backlog reduction and drastic reduction of response and resolution times
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team collaboration on Ticketing and ITSM processes

hai bisogno di un prodotto completo, molto versatile facile da usare e sempre al passo coi tempi

Hai più canali (mail, telefono, web, processi, eventi, ecc..) da cui possono provenire le segnalazioni

Ogni segnalazione può seguire iter che coinvolgono più gruppi di lavoro

Gestisci segnalazioni che devono essere inoltrate per competenza a ditte appaltatrici esterne

Devi monitorare il rispetto degli SLA delle ditte esterne e dei diversi momenti di lavorazione

Gestisci utenti “VIP” che devono avere corsie preferenziali

Vorresti tato che gli utenti non aprissero segnalazioni per problematiche già risolte mille altre volte

Hai la responsabilità di asset di cui devi sempre sapere tutto (quando arrivano; dove sono; dove devono andare; quanto costano durante la loro vita; ecc…)

Devi rendere conto dei livelli di servizio erogati con report e statistiche periodiche

…ma hai un budget limitato

Meno costi

Per accedere a nuovo budget devi seguire iter infiniti

Trasparenza

Vorresti un prodotto con costi fissi e senza soprese

Customizzazioni

Vorresti essere libero di poter modificare il prodotto in base alle tue esiegenze

Roadmap definite

Vorresti avere la garanzia di un prodotto costantemente in evoluzione per non restare tecnologicamente arretrato

Sicurezza

Vorresti un prodotto eccellente dal punto di vista della sicurezza informatica

process tracking and reports

Trust the experience of Rexpondo: an AgID certified system present on MEPA and ACN

Rely on Rexpondo’s experience and the platform’s features

Thanks to our consolidated experience over the years we have an excellent understanding of business environments and your needs of mid and long term benefits of using an efficient ticketing system integrated with ITSM.
The service we offer includes:

  • Efficiency analysis of the current organization
  • GAP Analysis between the AS IS situation and reference organization pattern.
  • Cost analysis of adapting the system

The ((OTRS)) Community Edition system is the core of Rexpondo. We know it in minute detail and we keep up to date on all of its developments. We contribute to its evolution by creating add-ons which are perfectly integrated with the basic structure.

We also personalize the core of ((OTRS)) Community Edition. We know how to personalize core issues. Your business needs a no-frills Ticketing System that is fast, precise, simple to use, allowing all vertical and transversal service levels to communicate with each other as well as being perfectly integrated with systems vital to your business starting from the telephone.
The services we carry out:

  • System and functional tuning of the Rexpondo system ((OTRS)) Community Edition based on your organizational needs.
  • Integration of the system with third-party software.
  • Customization of the standard features of ((OTRS)) Community Edition to make them more appropriate to your business needs. Rexpondo ((OTRS)) Community Edition has such high levels of configuration that, for use in Customer Service contexts, we have rarely had to resort to this type of intervention.

You offer “typical” training packets – see training area. If you cannot find what you are looking for we can create a course for your specific training needs.

Our services:

  • Definition of personalized course contents and timing
  • Telephone support post training
  • Onsite training with our experts for a defined period of time.

It is fundamental that a ticketing system is running perfectly. Rexpondo guarantees, remotely, assistance from our product and system experts.

Contactable during the working hours defined by the client, our experts can, when required by the client, intervene and resolve problems directly on the client’s system.

Services carried out:

  • Remote monitoring of the client’s system.
  • Corrective support according to shared SLAs.
  • System updates, upon prior sharing and approval by the customer, with general security and/or corrective patches.

Support services are available for both Rexpondo and ((OTRS)) Community Edition onsite installations and cloud.

Analysis and support in the migration of service desk systems to Rexpondo

Integration with other software and tools to integrate rexpondo into the IT infrastructure

FAQ: Enterprise Helpdesk Software

The answers to the most frequently asked questions we receive.

Are manuals and guides available?

Yes. Manuals, documentation and APIs for integrating Rexpondo with other systems are available to clients.

Is it possible to migrate data from an old ticketing system to Rexpondo?

Yes. Unlike open source solutions or major international players where migration is often complex, the Rexpondo team offers specialist support to import tickets, master data, and historical records from main software (such as OTRS, Zendesk or Jira), guaranteeing the operational continuity of the service.

Does Rexpondo comply with security and privacy requirements?

Yes. Rexpondo supports the main security and GDPR compliance requirements. The platform guarantees controlled data management, activity tracking (audit logs) and role-profiled access, ensuring information protection and IT process governance.

What are the advantages of an Italian helpdesk software compared to a foreign one?

The main advantages are technical support in the same language and time zone, full GDPR compliance with data residing in the European Union, and the software’s ability to adapt to workflows typical of the national regulatory context.

Does Rexpondo support ITIL logic for IT service management?

Yes, Rexpondo is designed to support ITIL frameworks (Information Technology Infrastructure Library). It allows to manage Incidents, Requests, Service Level Agreements (SLAs) and Change Management in a structured way.

Does Rexpondo include artificial intelligence features?

Yes, Rexpondo integrates AI features to automate support activities and ticket management and can be integrated with an AI chatbot to offer automatic assistance to users.
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