The features of Rexpondo are enriched with the introduction of the Rexbot widget a chatbot that utilizes OpenAI’s GPT 3.5 Turbo and GPT 4 Turbo AI engines. Thanks to its ability to instantly respond to user/customer questions and automate repetitive tasks, this tool revolutionizes and enhances various functionalities of Rexpondo.
What is a chatbot
A chatbot is a computer application (conversational agent) designed to interact with users in a natural way using artificial intelligence to simulate human conversations.
Chatbots use natural language processing algorithms to understand and respond to user questions consistently. They can be used for various purposes such as customer service providing information, assistance or performing specific tasks.
The most common example might be a Live chat integrated into a website which offers users the ability to chat directly with customer support. At the same time the chat could also be used for internal use within the various teams of the company.
Main features of Rexbot
- Multichannel: the chatbot can respond in various ways, using text, images, audio, and geographic coordinates, enhancing the communication experience.
- Multilingual Interface: the chat interface supports multiple languages, allowing users to communicate in their preferred language.
- Process Workflow: simplification and automation of processes through the creation of predefined workflows.
- Privacy and Security: Rexbot ensures privacy and security by encrypting data during exchange and protecting sensitive information. Conversation and session data are archived for 30 days unless otherwise agreed with the customer.
- Reporting: the chat interface provides analytics and reporting functionalities, allowing companies and organizations to obtain detailed insights into chatbot usage.
- White label: customizable and brandable interface with company logos and colors.
