The dynamic drop-down menu field

Plugin that implements a new type of dynamic field, of the drop-down menu type, whose values are retrieved thanks to a query made on a table or view of a database external to Rexpondo and ((OTRS)) Community edition.

The values of these dynamic field types can be used to perform searches on tickets and also can be used as a filter and/or search in ticket tables by queue and by status.

REXDynamicField Database otrs rexpondo plugin logo
web development concept, programming and coding laptop

Main features

The plugin provides access to information by executing one or more queries made on specific databases; it is possible to:

  • create dynamic fields that retrieve information from tables already within the platform.
  • create dynamic fields that retrieve information from other databases as they provide additional details, external to the system, needed for a specific query.

Add-on benefits

Main advantages:

  • Retrieve information from external data sources
  • Dynamic and always up-to-date data retrieval
  • No management is required to maintain the data
  • possibility, for Ticket and Process Ticket objects, to use more than one of these dynamic fields linked together in such a way that the selection of the value of one field, conditions the loading of the values of subsequent fields
  • Ability to constrain dynamic field values based on the information present (Tickets, Users, Changes, …)
team collaboration on Ticketing and ITSM processes
employees who collaborate to build new ideas

Supported versions

The add-on is compatible with Rexpondo and ((OTRS)) Community edition 6.0.x

Would you like more information?