Key User Training

Start with the basics.

Course for all Rexpondo users: interface, work flow and functions.
team collaboration and report sharing
example of dashboard
helpdesk operator
Jen Smith

Jen Smith

Rexpondo operator

Who is it aimed at

This course is aimed at users of the Rexpondo platform.

In addition to the basics of using the Helpdesk, participants will learn how Rexpondo works from the agent interface together with the workflows for mapping the ticket lifecycle using practical examples.

At the end of the course, the participant will be able to use Rexpondo independently according to his or her needs.

Course details

Location and modality

Online or classroom training, at your company or in an another suitable location.


8 hours.

Material required

Each participant must have his or her own laptop with a web browser installed (preferably Google Chrome) and Rexpondo.

training table


Basic knowledge required to participate in the course.


The structure of the lessons may vary according to the starting level of the participants.
Lesson 1
  • Definition of terms​: queue, agents and customers, tickets and items, status, priority,
    escalation, ticket types, services and SLAs
  • Operator and customer interface: Rexpondo input screens (e.g. masks for telephone tickets, e-mail tickets)
  • The typical life cycle of the ticket
Lesson 2
  • Use of templates and automatic responses
  • Working with code and workflows
  • Efficient use of the knowledge database
Do you need further information?
Fill out the form and send us your request. We will provide you with all the necessary information.

    I have read the privacy policy and consent to the storage of my data in accordance with the European Data Protection Regulation 679/2016, GDPR.