BV Tech

Support, Consulting
Training and Customization

Project details

The customer involved us in the initial stages with training and consulting activities. Then we were asked to create ad hoc customizations to better adapt the platform to their needs, as well as offering an ongoing support and maintenance service.

CUSTOMER

BV Tech srl

DATE

2020

The project in brief

The client involved us in the initial phases with training and consulting activities and then asked us to create ad hoc customizations to better adapt the platform to their needs, in addition to a continuous support and maintenance service. The customer also needed a system that could cover several sectors:

  • DEFENSE AND SPACE
  • INDUSTRY, COMMERCE, SERVICES AND FINANCE
  • STATE SECURITY
  • MEDIA AND TELECOMMUNICATIONS

Requests

  • Installation and configuration consultancy activites also linked to the adoption of the CMDB.
  • Advanced platform management and configuration training using different methodologies, such as on-the-job training.
  • Analysis of the CMDB structure, configuration of classes and attributes.
  • Analysis and development of customized modules
    • Ticket submission related to external suppliers
    • Improved reporting
    • Improved CMDB display and search
  • Support and resolution of any issues

Support

The customer has entered into a maintenance contract including:

  • platform maintenance
  • development of new software evolutions