Help Desk, Ticketing and ITSM Software

Lower costs and greater flexibility with the Cloud!

Choose the Rexpondo in cloud installation or migrate your ((OTRS)) CE installation to our Cloud.

rexpondo dashboard customer portal

Cloud-Based Service Desk and ITSM Platform

Manage tickets, processes, and services from a single platform, improving productivity, control, and support quality

Technical support and continuous software updates

Ongoing support to ensure business continuity

With Rexpondo Cloud, you can rely on continuous support to ensure the platform runs smoothly, while always having access to the latest version of the software available on the market.
data analysis

Increase the flexibility of your Service Desk without compromising security

Save money and eliminate hardware maintenance costs

Cloud capabilities allow you to adjust resource availability in real time to meet your business needs. This ensures you have the capacity you need, with significant benefits for your service levels and maximum cost savings.
Rexpondo cloud

Cloud Plans

Choose the plan that suits you best. Plans and features can be customized to meet different needs, contact us for more information.

Starter
Ideal for those looking for an advanced and versatile solution
  • Ticketing Module
  • FAQ (Knowledge Base)
  • Service Level agreements (SLA)
  • Automated Workflows
  • User portal
  • Oauth2 authentication
  • Automatic Notifications
  • API
  • Updates and New Versions
  • Support
  • GDPR Compliance
  • REX Power 1 ( 1 CPU)
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Professional
Designed for businesses and organizations with growing needs.
  • Starter features included
  • AI Chatbot*
  • Admin version for graphic customization
  • Mobile App
  • Rexpondo extensions*
  • VPN*
  • Test environment*
  • Elastic Search
  • REX Power 2 (2 CPU)
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Enterprise

For businesses and organizations with complex needs.

  • Professional features included
  • ITSM module
  • CMDB
  • Change management
  • REX Power 3 (4 CPU)
Get a demo

*The activation and use of the AI Chatbot, the test environment, the VPN (e.g., for integration with SAML2), and the plugins developed by the Rexpondo team are additional services of the Professional and Enterprise plans and may be subject to fees, usage costs, and/or activation charges.

Plans Comparison

A comparison of the main features across the different cloud plans.

Starter

Professional

Enterprise

Ticketing module

Request management and monitoring, queue routing, and operator assignment.

ITSM module

Centralized management of IT services to improve efficiency, problem resolution, and end-user satisfaction.

SLA (Service Level Agreement)

Clear definition of service levels to ensure quality, reliability, and compliance between suppliers and business customers.

FAQ (Knowledge base)

Interactive database of quick responses to reduce support times and improve user autonomy.

Incident management

Quick response to IT incidents to restore critical services and minimize operational impact.

Problem management

In-depth root cause analysis to prevent recurrence and improve IT infrastructure stability.

Service management

Comprehensive management of business services to align IT operations with strategic needs.

Change management

Control and secure implementation of changes to reduce risks and ensure operational continuity.

Workflow automation

Automation of repetitive processes to accelerate operations.

Oauth2 authentication

Secure protocol for authorizing access, with granular controls.

AI Chatbot

Intelligent virtual assistant offering 24/7 support, answering questions in real-time.

CMDB

Centralized management of IT resources, configuration monitoring, and real-time dependency analysis.

Support

Different levels of support customized to meet the diverse needs of clients.

Backup & disaster recovery

Protection of business data and assurance of rapid operational recovery.
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FAQ: Ticketing and Help Desk Software

Frequently Asked Questions
Where are your servers located?

Our servers are located in Italy and other EU countries, in compliance with the strictest GDPR requirements.

Are software updates included?

Updates (new versions and bug fixes) are included in the cloud plans.

How does Support work?

We offer various support plans customizable to different needs, including 24/7 support.

Does Rexpondo include artificial intelligence features?
Yes, Rexpondo includes AI-powered features to automate support and ticket management tasks. It can also be integrated with an AI chatbot to provide automated assistance to users.
Is Rexpondo compliant with data security and data protection regulations?
Yes, Rexpondo is designed to support organizations in complying with the main regulations on cybersecurity and data protection, including the GDPR.
Are manuals and guides available?

Yes. Manuals, documentation, and APIs for integrating Rexpondo with other systems are available to customers.

How does artificial intelligence help service desk agents?
AI can suggest responses, automatically classify requests, retrieve information from the knowledge base, and assist agents in managing tickets.
Is it possible to have the ITSM module for plans with fewer than 5 agents?

Yes it is. 

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