The ITIL framework
It is the most adopted framework for managing IT processes. The objective around which ITIL revolves are reduction of fixed costs and improvement of the quality of IT services, shaping the organization of the IT infrastructure with business needs.
An ITIL compliant system
Rexpondo is the open source solution of the homonymous IT Service Management system structured on standardized ITIL processes , ITIL v3 compliant and supports the entire infrastructure, from to best practices. A Service desk system that acts as:
understands organizational objectives and customer needs, describing the following processes: Strategy Generation, Service Portfolio Management, Demand Management, Financial Management.