ITIL & Rexpondo

An ITSM solution, ITIL compliant

IT Service Management


IT Asset Management with Rexpondo and ((OTRS)) Community Edition

The ITIL framework

It is the most adopted framework for managing IT processes. The objective around which ITIL revolves are reduction of fixed costs and improvement of the quality of IT services, shaping the organization of the IT infrastructure with business needs.

IT Service Management



An ITIL compliant system

Rexpondo is the open source solution of the homonymous IT Service Management system structured on standardized ITIL processes , ITIL v3 compliant and supports the entire infrastructure, from to best practices.
A Service desk system that acts as:

  • point of contact between users and ITSM
  • user incident and problem manager
  • IT Service Management
    ITIL v3 CORE books

    ITIL core books


    Service strategy

    ​understands organizational objectives and customer needs, describing the following processes: Strategy Generation, Service Portfolio Management, Demand Management, Financial Management.

    Service transition
    il suo scopo è sviluppare e migliorare le attività di processo per la transizione di servizi nell’ambiente operativo. Descrive i seguenti processi: Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation, Knowledge Management.
    Service operation
    It explains in detail the delivery and control activities to achieve daily operational excellence. It includes the following processes: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management. The following functions are also defined in this book: Service Desk, Technical Management, IT Operations Management, Applications Management.
    Continual Service Improvement
    ITIL has always stressed the importance of continuous improvements. This book focuses precisely on these elements, focusing on the process elements involved in identifying and introducing improvements in service management.

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