Reach the next level.
Who is it aimed at
The Expert Training course is designed to Admins who would like to further understand the system. The course content is structured to be more technical and have more tips on how to manage Rexpondo customizations and how to connect the platform with external systems, with a focus on authentication methods (LDAP config, LDAP group synchronisation with Rexpondo roles).
Of the many arguments covered the focus will be on how to migrate Rexpondo or ((OTRS)) Community edition from a previous version to a later one, the creation of complex ACL and advanced postmaster filters. A part of the course will be dedicated to reporting and the creation of customised reports.
- Process configuration improvement
- Set up of advanced configurations system
Basic knowledge required to participate in the course.
- Rexpondo Daemon
- Rexpondo Update
- Rexpondo Package Manager (building, packets configuration)
- Set up of new skins on agent interface
- Complex ACLs.
- Interface Console (Email parsing, cache cleaning, expired session cancellation ecc.)
- SysConfig settings (Interface, Best practices, file system