Learn how to use Rexpondo for ITSM.
Who is it aimed at
The ITSM Administrator & Change Builder Training is aimed at those who want to use Rexpondo not only as a platform for service desk management but also to manage IT-related services (ITSM). The topics covered provide administrators with the knowledge and skills needed to install, configure, customise and maintain IT-related services and to use an integrated CMDB efficiently.
Among the various contents, special attention will be given to the Asset Management (CMDB) and the association between assets and tickets. It will also be explained how to create, configure and manage changes to be associated to both tickets and assets belonging to the CMDB.
- Company assets improvement
- Change management
Basic knowledge required to participate in the course.
- CMDB (asset improvement, asset display)
- Connection between ticket and asset
- Form fill-in
- Users/roles selection
- Creation and addition of workorders. (Tipes, Work Order Agent)
- Actions and conditions
- Connections between tickets and change
- Creation and use of templates